Terms of Service

Our services

Clean Lab Detailing is a mobile car detailing business based in Sheffield Lake, Ohio. We come to your home or workplace and detail your vehicle by hand.

Booking

Submitting the booking form is a request, not a confirmed appointment. We confirm your date and time by phone, text or email, usually within 24 hours. If we can't make your requested time, we'll offer another.

What you provide

You need to give us access to a water source (an outdoor spigot) and an electrical outlet near where the vehicle is parked. An Interior Detail only needs the outlet. You must own the vehicle or have the owner's permission to have it detailed, and have permission to have the work done at the service location.

Pricing and payment

Prices are set by vehicle size (sedan, SUV, or truck/van). The final price can change based on the vehicle's condition (for example heavy pet hair, sand, mud or stains) or add-ons you choose. We'll tell you about any change before we start the work. Payment is due when the service is complete. If you book online, a deposit may be required to hold your time; it is applied to your total, and the deposit terms are shown when you book.

Maintenance plans

Maintenance plan visits are charged per visit at the plan price for your vehicle size. You can pause or cancel a plan at any time by letting us know before your next scheduled visit. In winter, plan visits may be moved for weather.

Gift cards

Gift cards can be used toward any service. If a service costs more than the card balance, the difference is due at the appointment. Gift cards can't be exchanged for cash except where required by law. Treat a gift card like cash — we can't replace a lost code we can't verify.

Referrals

Referral discounts apply once the referred customer completes their first paid service. Discounts can't be exchanged for cash or combined with other offers unless we say so.

Rescheduling and cancellations

Need to change or cancel? Let us know as early as possible by calling (216) 889-7822 or emailing hello@jameslatten.com. We may reschedule for bad weather or other conditions that make it unsafe or impractical to work, and we'll contact you to find a new time.

Before we start

• Please remove valuables and personal items from the vehicle. We aren't responsible for items left inside.
• We look over the vehicle before starting and will point out existing damage, such as scratches, chips, worn upholstery or loose trim. We aren't responsible for pre-existing damage or wear.
• Some stains, odors, scratches and swirl marks can't be fully removed. We'll always do our best and be upfront about what to expect.

Satisfaction and concerns

If something isn't right, tell us within 24 hours of the service and we'll work with you to make it right. If you believe we damaged your vehicle, contact us as soon as possible so we can look into it.

Limitation of liability

To the fullest extent allowed by law, our total liability for any claim related to a service is limited to the amount you paid for that service. We are not liable for indirect or consequential losses.

Website use

The content on this site, including text, photos and logos, belongs to Clean Lab Detailing. Information on the site is provided as is and may change without notice. How we handle your information is described in our Privacy Policy.

Changes and governing law

We may update these terms from time to time. The version posted here when you book applies to that booking. These terms are governed by the laws of the State of Ohio.

Contact us

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